APP FAQs - Lions Tour

LIONS TOUR AU25 TICKETING APP

FAQ's

As the lead booker, you will receive a notification from the App once we have sent you all the digital ticket(s) for your party. Your digital ticket(s) will be displayed on the tickets tab and if there is more than one party member attending, then you can swipe right to see the additional digital ticket(s) for the same event and select these to forward on.

On each digital ticket there will be the option to transfer. If required, simply click Transfer and enter the contact details of the recipient who will then receive a notification and will be prompted to download the App if they have not already done so. If you have multiple travellers in your booking, please transfer digital ticket(s) to your fellow travellers as soon as received, which will enable them to receive informative notifications when sent and keep them up to date.

Please note that if you have multiple tickets across the tournament you will not receive digital ticket(s) for all events at once, these will be distributed separately.

For security purposes, the digital ticket(s) QR code will only appear on the app 12 – 48 hours before the event, however, you may transfer the digital ticket(s) without this showing.

Upon arrival at the event, all party members will need to have their digital ticket(s) ready to scan on their own device so you will need to ensure you have an adequate battery supply on your phone.
Please do not attempt to screenshot your digital ticket(s), as this may cause it to be blocked or cancelled.

We will also use the App as a means of communicating with you (the Lead Booker) throughout the tournament so please do enable push notifications so that these can appear on the home screen of your phone.