Australia Ticketing FAQs

LIONS TOUR AU25 TICKETING APP

FAQ's

Due to the volume of emails being received we will only respond to emails relating to tickets once the ticket distribution process has finished by latest one week prior to each match, event or excursion that you have a ticket for.

You the lead booker or your nominated party member will receive a notification from the App each time we send a ticket to the App (please be reminded that tickets will not all be sent in one batch at the same time and you will therefore receive multiple notifications across the coming weeks whilst this process takes place).

Your digital ticket(s) will be displayed on the tickets tab and if there is more than one party member attending, then you can swipe right to see the additional digital ticket(s) for the same match, event or excursion and select these to forward on.

On each digital ticket there will be the option to transfer. If required, simply click Transfer and enter the contact details of the recipient who will then receive a notification and will be prompted to download the App if they have not already done so. If you have multiple travellers in your booking, please transfer digital ticket(s) to your fellow travellers as soon as received, which will enable them to receive informative notifications when sent and keep them up to date.

Please note that if you have multiple tickets throughout the Tour you will not receive digital ticket(s) for all matches, events and excursions at once, these will be distributed separately.

For match ticket(s), the digital QR code will show on your ticket as soon as you receive them. Please transfer these tickets onto your party members and encourage all party members to view their ticket in the app as soon as possible. Doing this with the QR code showing on the ticket enables the ticket to be activated and a data connection is then not required to use the ticket to gain entry at the stadium.

For security purposes, the digital QR code of the Lions Den & Lions Theatre tickets may not appear on the ticket within the app until 12 to 48 hours before the event, however you may transfer the digital ticket(s) without this showing.

For ease of access to stadiums and our events we encourage all party members to have their digital tickets ready to scan on their own device, so you will need to ensure you have an adequate battery supply on your phone.

Please do not attempt to screenshot your digital ticket(s), as this may cause it to be blocked or cancelled.

We will also use the App as a means of communicating with you (the Lead Booker) throughout the tournament so please do enable push notifications so that these can appear on the home screen of your phone.