BRITISH AND IRISH LIONS TOUR | AUSTRALIA 2025
IMPORTANT INFORMATION PRE-TRAVEL
MERCHANDISE DISPATCH
This is the bit you’ve all been waiting for!
Your official Lions jersey and merchandise will be winging its way to you soon and we can’t wait to see the Sea of Red in Australia.
The delivery will begin at the end of May and continue throughout June, so we need to make sure the postal address we have for your group’s lead booker is correct.
Merchandise will be dispatched in accordance with dates of travel. Therefore, if you are travelling mid-late July then you can expect to receive your order late June.
Please note that if you live outside the UK and Ireland, additional courier fees will be payable for overseas delivery, and you will be responsible for local customs and import fees. Unfortunately, once a package departs UK shores, we are unable to track the delivery and are unable to prevent delays occurring at customs houses. Should you prefer to have your delivery made to a UK address then please update the form.
The current mailing postcode we hold is shown in the cover of this email. If this address is not the best postal address for you to receive your merchandise, then please update here. Submissions must be made before Thursday 8 May:
Once your merchandise is dispatched you will receive a text and email notification from the courier (in most cases this will be DHL) advising that a parcel is being delivered from us, and you will have the option to change the date of delivery or deliver to a collection point. Please note the parcel must be signed for upon delivery.
HOSPITALITY AND TICKET PACKAGES
Please note that if you have booked a Hospitality and Ticket package your merchandise will be made available for collection at the hospitality venue. Your match tickets will be distributed via the RugbyAU Tickets APP and further information regarding this will be shared once finalised by Rugby Australia.
TRAVEL ITINERARIES
Travel itineraries will be dispatched per booking in order of travel date via email. If you have purchased more than one travel package from us across consecutive weekends, you will receive one email per booking, and these may not be issued on the same day or in the same week.
Itinerary dispatch by email will start from Monday 26 May and will continue through to Friday 18 July, we appreciate and thank you for your patience whilst we complete the dispatch.
Match Ticket, Excursion Ticket, Lions Theatre and Lions Den Ticket Distribution
All tickets will be issued digitally, and further communications are being finalised to explain this procedure to you. However, please note these will be distributed to you you via a new ticketing App.
Tickets will be distributed in date order, with separate events/matches not necessarily distributed on the same day or in the same week. If you’re attending multiple arrangements with us, it’s therefore likely that you’ll receive separate notifications when each set of tickets is received, and there may well be a period or multiple days between each notification. This will be completed mid-July. You may therefore depart the UK, and not all tickets will be showing in your App, you will therefore need to ensure you have access to mobile data or Wi-Fi connectivity for the ticketing App to update whilst travelling. Please keep an eye on your inbox for further information relating to this.
Please note that the new ticketing App is not yet available online, in App stores or in Google Play, and our new ticketing App is not the the same as the Lions Clubhouse App. Further updates will be provided when the Lions Tour AU2025 Ticketing App is available to download. Please note however once downloaded your tickets will not automatically appear. As explained they will be drip-fed into your App across the coming weeks and may not all be in your App prior to travelling to Australia.
Airline Tickets and Hotel Vouchers
Please note that airline tickets and hotel vouchers will not be issued or required. You need to simply show your passport upon check-in at the airport and hotel.
Staying connected with your mobile device
In order to make use of the digital ticketing application and for us to stay connected with you across the tour. You will be required to have a smart mobile device (a phone with internet connectivity) for the Tour.
Don’t worry. We have loads of advice, how-to tips and information coming soon that will make it as easy as possible for you now and in Australia.
It’s important to know that if you, the lead booker, do not have one and wish to assign a member of your travelling party to receive the digital tickets and communications through the ticketing APP, you may update your contact phone number here. Submissions must be made before Thursday 8 May:
Updating your email address
Likewise, if you have provided us an email address that we currently correspond with you, but will not have access to whilst on tour (i.e. business email address) and wish to update this, please kindly do so here. Submissions must be made before Thursday 8 May:
It is important that we can communicate with you whilst you are on Tour so, please ensure we have the most up to date information held for you. You may amend the personal information we hold for you here.
WhatsApp instant messaging + 44 (0)344 788 4080
We would also recommend you have WhatsApp installed to your mobile device and please be reminded that you can chat to us via WhatsApp by simply using the number + 44 (0)344 788 4080. We would suggest you store this number in your phone and simply send us a WhatsApp message and write TEST MESSAGE in the message to confirm you are set-up or why not ask us a question?
YOU MUST HAVE A VISA TO ENTER AUSTRALIA
Finally, we wish to remind you that everyone requires a visa to enter Australia. Please ensure you have applied for your visa and that you have received an email confirmation of this. We would recommend printing a copy of your email confirmation and carrying this with you.
Please be reminded of the latest entry conditions when entering Australia on a UK passport Australia travel advice – GOV.UK When entering Australia on an Irish passport Australia | Travel Advice | Department Of Foreign Affairs | Ireland.ie | Ireland.ie Please refer to our Booker information – Lions Tour for visa information and lots of useful information to aid in the planning of your holiday.
Please continue to keep an eye on your email box for further communications from us relating to the tour and should you have any questions please send us a WhatsApp message on 0344 788 4080.
Further Information Regarding Your Holiday and Australia
Our Booker Information page is regularly updated and new information added. Please do visit this useful resource prior to travel and throughout the tour: Booker information – Lions Tour
